Home / FAQ's

Frequently Asked Questions (FAQ's)

• Is there sales tax online?
• Is it safe to buy a gemstone online?
• How do I know if the gemstone I receive is the quality I purchased?
• What is a gemstone certification?
• Are Saubhagya Ratna gemstones certified?
• Are shipments insured?
• How can I get an item repaired?
• What is a Saubhagya Ratna Rating?
• What is your position on conflict-free diamonds?
• Do you ship overseas?
• Can I order by phone?
• How will my order be shipped?
• What if I need my gemstone ring resized?
• How do I know if you received my order?
• Can I customize a piece of jewellery?
• Can I choose to buy a loose gemstone or a setting without a stone?
• What is the Saubhagya Ratna Guarantee?
• What browsers/technology do I need to have?


Is there sales tax online?
Items sold by saubhagyaratna.com and shipped to any destination in India are subject to applicable Vat or sales tax.

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Is it safe to buy a gemstone online?
saubhagyaratna.com offers a safe, risk-free way to buy gemstones online, with the highest quality standards and only the most widely respected and recognized certifications. All of our loose gemstones are accompanied by laboratory certificates of the Gemological Studies India (GSI), New Delhi.

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How do I know if the gemstone I receive is the quality I purchased?
Each of our loose gemstones is accompanied by a certification, as proof of the gemstone's quality and identity. All of our gemstones are certified by the Gemological Studies of India (GSI), New Delhi, one of the most widely respected and recognized independent gemstone laboratories in India.

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What is a gemstone certification?
A gemstone certificate is a detailed evaluation of the gemstone's quality. Essentially a unique "fingerprint" for the stone, a certificate also provides proof the gemstone's quality and identity. Different laboratories with varying standards may issue certificates, but saubhagyaratna.com only sells gemstones graded by the most widely respected and recognized independent gemstone laboratories in India.

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Are Saubhagya Ratna gemstones certified?
Yes. All of our loose gemstones are certified by the laboratories of the Geological Studies of India (GSI). Some of our jewelry items are also graded by the Geological Studies of India (GSI).

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Are shipments insured?
Yes, shipments are risk-free: We fully insure your shipment from the moment it leaves saubhagyaratna.com to when it arrives at your door. However, in the event of a return, you are responsible for insuring the item.

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How can I get an item repaired?
For repairs, you can send the item back to us and we will evaluate it on a case-by-case basis.

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What is a Saubhagya Ratna Rating?
Deciding which gemstone to buy is easier than ever. Thanks to our exclusive saubhagya ratna.com Rating system, you'll get the one number that helps the most in judging your gemstone's quality. Our gemologists have developed a proprietary formula which analyzes each gemstone's data using a variety of different criteria (including color, cut, clarity, fluorescence, culet, girdle, polish and symmetry) to come up with the one number that will guide you to the perfect ring.

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What is your position on conflict-free diamonds?
Saubhagyaratna.com supports all industry efforts to end trafficking of conflict diamonds. We only obtain diamonds from reputable sources that comply with the international monitoring system known as the Kimberly Process, which requires manufacturers to supply retailers with documentation that their gemstones were received through legitimate channels.

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Do you ship overseas?
No, we don’t.
saubhagyaratna.com does not offer shipments sent outside India.

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Can I order by phone?
Yes, you can certainly order by phone. Please call 1800 209 3499 to speak to one of our gemstone and jewellery experts.

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How will my order be shipped?
saubhagyaratna.com offers shipping via leading couriers. For more shipping options, please go to our shipping information page.

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What if I need my gemstone ring resized?
We offer one free lifetime ring resizing.

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How do I know if you received my order?
After you click Submit Order, you should receive a confirmation Email for your order. If you do not receive a confirmation Email, please contact us at info@saubhagyaratna.com.

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Can I customize a piece of jewellery?
Yes, at saubhagyaratna.com we specialize in customized jewelry. So if there is a special design that you have in mind or you want some modifications to our existing designs or may be some engraving that you want in the jewelry that you buy from us, you can always let us know.

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Can I choose to buy a loose gemstone or a setting without a stone?
You can buy a loose gemstone at saubhagyaratna.com, but we do not offer settings for sale without a stone.

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What is the Saubhagya Ratna Guarantee?
Saubhagyasratna.com offers 100% of your money back, no questions asked, if your merchandise is returned within 7 days of receipt.

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What browsers/technology do I need to have?
We recommend Firefox 1.5, Internet Explorer 6.0+ and the new Flash 9.0 for a great experience browsing our site.