|
|
|
Frequently Asked Questions (FAQ's)
Is there sales tax online?
Items sold by saubhagyaratna.com and shipped to any destination in India are subject to
applicable Vat or sales tax.
|
Is it safe to buy a gemstone online?
saubhagyaratna.com offers a safe, risk-free way to buy gemstones online, with the highest quality standards and only
the most widely respected and recognized certifications. All of our loose gemstones are accompanied by
laboratory certificates of the Gemological Studies India (GSI), New Delhi.
|
How do I know if the gemstone I receive is the quality I purchased?
Each of our loose gemstones is accompanied by a certification, as proof of the gemstone's quality and
identity. All of our gemstones are certified by the Gemological Studies of India (GSI), New Delhi,
one of the most widely respected and recognized independent gemstone laboratories in India.
|
What is a gemstone certification?
A gemstone certificate is a detailed evaluation of the gemstone's quality. Essentially a unique "fingerprint" for
the stone, a certificate also provides proof the gemstone's quality and identity. Different laboratories with
varying standards may issue certificates, but saubhagyaratna.com only sells gemstones graded by the most widely
respected and recognized independent gemstone laboratories in India.
|
Are Saubhagya Ratna gemstones certified?
Yes. All of our loose gemstones are certified by the laboratories of the Geological Studies of
India (GSI). Some of our jewelry items are also graded by the Geological Studies of India (GSI).
|
Are shipments insured?
Yes, shipments are risk-free: We fully insure your shipment from the moment it leaves saubhagyaratna.com
to when it arrives at your door. However, in the event of a return, you are responsible for insuring the
item.
|
What is a Saubhagya Ratna Rating?
Deciding which gemstone to buy is easier than ever. Thanks to our exclusive saubhagya ratna.com Rating
system, you'll get the one number that helps the most in judging your gemstone's quality. Our gemologists
have developed a proprietary formula which analyzes each gemstone's data using a variety of different
criteria (including color, cut, clarity, fluorescence, culet, girdle, polish and symmetry) to come up
with the one number that will guide you to the perfect ring.
|
What is your position on conflict-free diamonds?
Saubhagyaratna.com supports all industry efforts to end trafficking of conflict diamonds. We only
obtain diamonds from reputable sources that comply with the international monitoring system known as
the Kimberly Process, which requires manufacturers to supply retailers with documentation that their
gemstones were received through legitimate channels.
|
Can I order by phone?
Yes, you can certainly order by phone.
Please call 1800 209 3499 to speak to one of our gemstone and jewellery experts.
|
How will my order be shipped?
saubhagyaratna.com offers shipping via leading couriers. For more shipping options, please go
to our shipping information page.
|
How do I know if you received my order?
After you click Submit Order, you should receive a confirmation Email for your order. If you do not
receive a confirmation Email, please contact us at info@saubhagyaratna.com.
|
Can I customize a piece of jewellery?
Yes, at saubhagyaratna.com we specialize in customized jewelry. So if there is a special design that
you have in mind or you want some modifications to our existing designs or may be some engraving that
you want in the jewelry that you buy from us, you can always let us know.
|
|
|
|